- New business hours will go into effect September 1, 2019 and are as follows:
- Monday – Friday 9am – 6pm EST
- Requests may still be submitted on weekends and holidays, but will be sorted and queued the next business day
- Requests may be submitted via email or via our new Quote form available on the SDG website. Though you may communicate with our staff through social media/messaging, a formal request via email/website is required for processing.
- Turnaround time for all print work is estimated at 7 business days. Please check with us when ordering for current turnaround times.
- As the majority of our work is custom and increasing in price, we are adding the option for pre-designed templates for some of our print products. This will allow you to continue ordering through SDG for your print products without incurring the costs of custom work.
Invoicing & Fees
- As a current SDG client, you will be grandfathered in under your current pricing structure for 6 months (ending March 1, 2020). This is applicable only to the products/services your business orders regularly, and does not apply to any new products/services you request in the future.
- All invoices are sent upon confirmation of project start (when applicable) or upon completion of project.
- Late fees are applicable after 7 calendar days from receipt of invoice
- Rush fees are applicable for requests with 48 hours and under turnaround
- Charges may apply for going out of original scope/project guidelines
- Deposits of 50% are required for any request totaling $250 or more
- Retainers and structured payments will be available as of September 1, 2019